Frequently Asked Questions
Last updated: July 2026
Shipping & Delivery
Do you offer free shipping?
Yes. Fura Onyx offers free tracked shipping on all orders worldwide. No shipping fee is added at checkout.
How long does order processing take?
Orders are typically processed within 1–3 business days after payment confirmation. You will receive a shipping confirmation email with your tracking details once your order has been dispatched.
How long does delivery take after dispatch?
Estimated delivery after dispatch is 10–20 business days. Delivery timelines are estimates and may vary due to customs processing, courier schedules, public holidays, or other factors outside our control.
How do I track my order?
Once your order is dispatched, you will receive a tracking number and link by email. You can use this to monitor your shipment in real time. If you need help tracking your order, contact us at furaonyx@gmail.com with your order number.
Why has my tracking not updated?
Tracking updates can sometimes be delayed, especially during international transit, customs clearance, or handover between courier partners. If your tracking has not updated for more than 7 days, please contact us at furaonyx@gmail.com and we will investigate on your behalf.
Are products fulfilled internationally?
Yes. Fura Onyx fulfills orders through trusted international supply and logistics partners. Some products may be shipped directly from international warehouses to your delivery address. This allows us to maintain product availability and offer free shipping worldwide.
Customs, Duties & KYC
Will I need to pay customs duty?
No separate customs duty or import tax is expected from customers at delivery. Fura Onyx uses shipping channels where applicable duties and taxes are generally handled through the shipping process. If you receive any customs, courier, clearance, or payment request, please contact us at furaonyx@gmail.com before taking action.
What is KYC and why might I be asked for it?
KYC stands for Know Your Customer and refers to identity or address verification. For orders shipped to India, customs or courier authorities may occasionally request a government-issued photo ID (such as Aadhaar, PAN, Passport, or Voter ID) as part of the standard clearance process. KYC is not a customs payment and is not a charge. It is simply an identity or address verification step required by the courier or customs authority. If you receive a KYC request, please respond promptly to avoid delivery delays. If you are unsure, contact us at furaonyx@gmail.com before taking any action.
Returns & Warranty
What is the return window?
Fura Onyx offers a 10-day return window from the date of delivery. To request a return, contact us at furaonyx@gmail.com within 10 days of receiving your order. Items must be unworn, unused, in original packaging, and in resellable condition. Please do not send any item back without receiving return approval from us first.
What does the 6-month warranty cover?
Every Fura Onyx watch comes with a 6-month limited warranty from the date of delivery. The warranty covers genuine manufacturing or functional defects such as movement or timekeeping faults, watch not functioning due to an internal defect, or faulty crown, clasp, hands, dial, or strap attachment. The warranty does not cover accidental damage, misuse, water damage, normal wear and tear, scratches, strap wear, or repairs done by a third party. To raise a warranty claim, contact us at furaonyx@gmail.com with your order number and photos or videos of the issue.
Payments & Support
Which payment methods are accepted?
We accept payments through multiple methods including cards, UPI, net banking, wallets, PayPal, Razorpay, and Cashfree, depending on your location and checkout availability. All available payment options will be shown at checkout.
How can I contact customer support?
You can reach us by email at furaonyx@gmail.com. Please include your order number in your message for faster assistance. We aim to respond to all enquiries within 1–3 business days.
For more details, please review our Shipping Policy, Return and Refund Policy, and Warranty pages.