Returns & Refund Policy

Return and Refund Policy

Last updated: July 2026

Thank you for shopping with Fura Onyx. We want every customer to feel confident when ordering from us. If something is not right with your order, we are here to help and will review your case fairly.

This Return and Refund Policy explains our return window, refund eligibility, exchange process, warranty support, and customer responsibilities.

Our Promise to You

At Fura Onyx, we care about your experience from the moment you place your order to the moment your watch reaches you. If your item arrives damaged, defective, incorrect, or has a genuine product issue, please contact us. We will review the issue carefully and help with the best possible solution, which may include a replacement, refund, store credit, or warranty support depending on the situation.

10-Day Return Window

We offer a 10-day return window from the date your order is delivered. This means you have 10 days after receiving your item to request a return.

To start a return request, please contact us at: furaonyx@gmail.com

Please include your order number, full name, email address used for the order, reason for return, and clear photos or videos of the product if applicable.

Return Eligibility

To be eligible for a return, the item must be in the same condition that you received it. The item must be:

Unworn or unused
In its original packaging
With tags, accessories, and included items, where applicable
Free from scratches, stains, damage, alteration, or signs of misuse
Supported by a receipt or proof of purchase

Please do not send any product back without contacting us first. Items returned without prior approval may not be accepted.

Damaged, Defective, or Wrong Item

Please inspect your order as soon as it arrives. If your item is damaged, defective, or if you received the wrong product, contact us within 10 days of delivery at: furaonyx@gmail.com

Please include your order number, photos or videos of the product and packaging, and a short explanation of the issue. Once we review the issue, we may offer a replacement, refund, store credit, or another suitable resolution where the claim is valid.

6-Month Limited Warranty

Fura Onyx offers a 6-month limited warranty from the date of delivery for genuine manufacturing or functional defects. This warranty is designed to protect you against valid internal or functional product issues that are not caused by misuse, accidental damage, water exposure, rough handling, normal wear and tear, or third-party repair.

The warranty may cover genuine issues such as:

Watch movement or timekeeping fault
Watch not functioning properly due to an internal defect
Faulty crown, clasp, hands, dial, or strap attachment
Functional issue not caused by customer misuse, impact, water exposure, or external damage

To raise a warranty claim, contact us at furaonyx@gmail.com with your order number, photos or videos showing the issue, and a short explanation of the problem.

The warranty does not cover damage caused by accidents, misuse, rough handling, water exposure beyond the product’s stated limits, scratches, dents, normal wear and tear, strap wear, cosmetic changes after use, battery replacement after regular use, or repairs/modifications done by a third party.

Change of Mind Returns

We may review change-of-mind return requests within 10 days of delivery, but approval is not guaranteed. The product must be unused, unworn, in original packaging, and in resellable condition. If a return is approved for change of mind, the customer may be responsible for return shipping costs and any related charges.

Non-Returnable and Non-Refundable Cases

Returns, refunds, replacements, or warranty claims may not be available in the following cases:

The return request is made after 10 days of delivery
The warranty claim is made after 6 months of delivery
The item has been used, worn, scratched, damaged, altered, or mishandled by the customer
The original packaging, tags, accessories, or included items are missing
The customer ordered the wrong item
The customer changed their mind after using or wearing the product
The customer provided an incorrect or incomplete shipping address
The customer refused delivery
The customer failed to respond to courier or delivery communication
The customer failed to complete required courier, customs, or KYC steps mentioned in our Shipping Policy
The order is delayed but still in transit and has not been officially confirmed lost
Minor color, packaging, or design variation occurred due to lighting, screen display, product photography, manufacturing updates, or supplier batch variation
The product was opened, repaired, modified, or altered by the customer or a third party
The issue is caused by normal wear and tear, water damage, accidental damage, misuse, or improper storage

Gift cards, if offered, are non-returnable and non-refundable. Sale or discounted items may be returnable only if they are damaged, defective, or incorrect, unless otherwise required by applicable law.

Exchanges

The fastest way to get a different item is to request a return for your current item first. Once the return is accepted and processed, you may place a separate order for the new item. In some cases, we may offer a replacement or exchange directly, depending on product availability and the reason for the request.

Order Cancellations

Orders can only be cancelled if they have not yet been processed, packed, dispatched, or forwarded to our supplier or fulfillment partner. Once an order has entered processing or fulfillment, cancellation may no longer be possible. To request cancellation, contact us as soon as possible at furaonyx@gmail.com.

Delayed or Lost Orders

Delivery timelines are explained in our separate Shipping Policy. A delayed order does not automatically qualify for cancellation or refund if the order is still in transit. If an order is officially confirmed lost by the courier, supplier, or fulfillment partner after investigation, we will review the case and may offer a replacement, store credit, refund, or another suitable resolution.

Return Shipping

Please do not return any product without receiving return approval from us first. If the return is due to a damaged, defective, or wrong item, we will review the case and guide you on the best resolution. If a return is approved for other reasons, the customer may be responsible for return shipping costs and any related charges.

Refunds

We will notify you once your return has been received and inspected, or once your refund request has been reviewed. If your refund is approved, it will be processed to your original payment method where possible. Refund timelines may vary depending on your bank, card issuer, PayPal, Razorpay, Cashfree, or other payment provider. If more than 15 business days have passed since we approved your refund, please contact us at furaonyx@gmail.com.

Store Credit and Replacements

In some cases, we may offer store credit or replacement instead of a refund. Store credit, if issued, can be used only on our website and cannot be redeemed for cash.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may have certain cancellation or return rights under applicable law. Where applicable, EU customers may have the right to cancel or return an order within 14 days, subject to the product being unworn, unused, with tags, in original packaging, and supported by proof of purchase.

Customs, KYC & Courier Compliance

Refunds will not be available if a shipment is held, returned, or disposed of because the recipient refused, failed, or did not complete required customs clearance steps, KYC or identity verification, or any other courier/customs compliance requirement as described in our Shipping Policy. If you receive any customs, courier, clearance, or payment request, please contact us at furaonyx@gmail.com before taking action.

Final Decision

Fura Onyx reserves the right to approve or reject return requests, refund requests, cancellation requests, replacement requests, warranty claims, or store credit requests based on product condition, order status, customer communication, courier evidence, supplier policy, and the facts of each case. This policy does not affect any mandatory consumer rights available under applicable law.