Terms of service

Terms of Service

Last updated: 2 August 2026

Welcome to Fura Onyx.

These Terms of Service govern your access to and use of the website https://furaonyx.com, including any purchase made through the website.

The website is operated under the brand name Fura Onyx by Divyansh Gupta.

Throughout these Terms, the words “Fura Onyx,” “we,” “us,” and “our” refer to the website operator. The words “you,” “your,” “customer,” and “user” refer to any person who accesses the website or places an order.

By accessing the website, browsing our products or placing an order, you agree to these Terms of Service and the policies referred to within them.

Please read these Terms carefully before using the website.

1. Website Operator

The Fura Onyx website is operated by:

Legal name: Divyansh Gupta
Brand name: Fura Onyx
Website: https://furaonyx.com
Customer-support email: furaonyx@gmail.com

Additional operator, address, customer-care and grievance information is available in our Legal Notice and Grievance Redressal Policy.

2. Acceptance of These Terms

By using the website, you confirm that:

You have read and understood these Terms;
You agree to comply with these Terms;
The information you provide is accurate and complete;
You are legally capable of entering into a binding transaction; and
You will use the website only for lawful purposes.

If you do not agree with these Terms, please do not use the website or place an order.

3. Eligibility to Use the Website

You must be legally capable of entering into a contract under the laws applicable to you.

If you are below the legal age required to enter into a binding contract, you may use the website only with the involvement and consent of a parent or legal guardian.

By placing an order, you represent that you have the authority to use the payment method and delivery information submitted with the order.

4. Changes to These Terms

We may update these Terms from time to time to reflect changes to:

Our website;
Our products or services;
Our payment or fulfilment arrangements;
Our internal procedures; or
Applicable legal or regulatory requirements.

The latest version will be published on this page with an updated revision date.

Changes will generally apply from the date they are published. They will not retrospectively remove rights that have already arisen under applicable law.

Continued use of the website after updated Terms are published constitutes acceptance of the revised Terms.

5. Other Policies Forming Part of These Terms

These Terms should be read together with our:

Privacy Policy;
Shipping and Delivery Policy;
Return, Refund and Warranty Policy;
Legal Notice and Grievance Redressal Policy;
Contact information;
Product descriptions; and
Any additional terms displayed at checkout.

Those policies are incorporated into these Terms by reference.

Where a product-specific term conflicts with a general statement, the product-specific term will apply to that product, subject to applicable law.

6. Online Store Platform

Our online store is hosted through Shopify.

Shopify provides the ecommerce platform that enables us to display products, receive orders and operate the website.

Payments, analytics, applications, order processing and other website functions may also be provided by independent third-party service providers.

Use of those services may be subject to the relevant provider’s terms and privacy practices.

7. Product Information

We aim to display accurate and current product information, including:

Product names;
Descriptions;
Images;
Prices;
Available variants;
Materials;
Dimensions;
Movement or functional information;
Water-resistance information; and
Other relevant specifications.

Product-specific features apply only where they are expressly stated on the relevant product page.

Not every Fura Onyx product has identical materials, specifications, resistance levels or technical features.

You should review the complete product page before placing an order.

8. Product Images and Colours

We aim to display product images and colours as accurately as reasonably possible.

However, the appearance of a product may vary slightly because of:

Screen brightness;
Display calibration;
Device settings;
Lighting conditions;
Photography;
Minor manufacturing variations; or
Packaging updates.

A minor difference in colour or appearance that does not materially change the product will not necessarily mean that the product is defective.

This does not affect your rights where the product received is materially different from the product ordered.

9. Product Measurements

Measurements, dimensions and weights may be approximate unless expressly stated otherwise.

Small measurement differences may occur because of:

The measurement method used;
Product design;
Manufacturing tolerance; or
Manual measurement.

Customers should review the listed dimensions carefully, particularly for case size, strap length, bracelet size and dial diameter.

10. Product Availability

All products are subject to availability.

A product appearing on the website does not guarantee that it will remain available until an order has been confirmed and processed.

Availability may change because of:

Inventory updates;
Supplier availability;
Fulfilment limitations;
Technical errors;
High demand; or
Discontinuation of a product or variant.

If a product becomes unavailable after you place an order, we may contact you to offer:

A suitable alternative;
A later fulfilment date; or
Cancellation and refund of the affected item.

We will not send a materially different substitute without your agreement.

11. Prices

Prices are displayed in the currency shown on the website or selected through the storefront.

We may change product prices, promotions or offers at any time before an order is placed.

A price change will not normally affect an order that has already been accepted, except where:

There is an obvious pricing error;
A technical malfunction has displayed an incorrect price;
A discount has been applied improperly; or
Fraud or misuse is reasonably suspected.

Where an obvious error affects an order, we may contact you to confirm whether you wish to proceed at the correct price.

If you do not agree to the corrected price, the affected order will be cancelled and any amount collected for it will be refunded.

12. Compare-at Prices and Discounts

A crossed-out or compare-at price may be displayed to show a genuine reduction from a previously applicable or intended selling price.

Discounts may be:

Limited to selected products;
Limited to a specific period;
Subject to availability;
Restricted to one use per customer;
Subject to minimum-order requirements; or
Subject to other conditions displayed with the offer.

Discounts cannot normally be combined unless expressly stated.

A discount has no cash value and cannot be exchanged for cash.

13. Promotional Codes

Where promotional codes are offered:

The code must be entered correctly at checkout;
The code must be used before its expiry;
The relevant eligibility conditions must be satisfied;
Only one code may be permitted per order; and
The code may apply only to specified products or customers.

We may refuse or cancel the use of a promotional code where it has been:

Obtained fraudulently;
Published or distributed without authorisation;
Used contrary to its stated conditions;
Used repeatedly through duplicate accounts; or
Applied because of a technical error.

14. Placing an Order

An order is placed when you complete checkout and submit payment or an approved payment instruction.

Before submitting an order, you are responsible for checking:

The product;
Variant or colour;
Quantity;
Price;
Delivery address;
Email address;
Phone number; and
Payment information.

After placing an order, you should receive an order-confirmation email or message.

An automated order confirmation acknowledges that we have received your order. It does not necessarily mean that the order has entered fulfilment or been dispatched.

15. Acceptance of Orders

An order is normally accepted when:

Payment has been successfully confirmed;
The product is available;
The order information has been reviewed;
No material pricing or technical error exists; and
The order enters processing or fulfilment.

We may contact you for additional information before accepting or dispatching an order.

We may decline or cancel an order for a reasonable reason, including:

Product unavailability;
Payment failure;
Suspected fraud;
Incorrect customer information;
An obvious price or description error;
Delivery restrictions;
Repeated misuse of promotions or returns;
Unlawful activity; or
An inability to fulfil the order.

Where payment has already been collected for a cancelled order, the applicable amount will be refunded to the original payment method.

16. Order Limits

We may limit or cancel quantities purchased per:

Person;
Household;
Account;
Payment method;
Delivery address; or
Order.

These restrictions may apply where an order appears to involve:

Unauthorised resale;
Fraud;
Promotion misuse;
Abnormally high quantities;
Automated purchasing; or
Circumvention of order limits.

We will apply such restrictions reasonably and without unlawful discrimination.

17. Payment

Available payment methods are displayed during checkout.

Depending on availability, payment methods may include:

Credit or debit cards;
UPI;
Net banking;
Digital wallets;
PayPal;
Razorpay;
Cashfree; or
Other supported payment services.

Payment services are provided by independent payment processors.

By submitting payment information, you confirm that:

The information is accurate;
You are authorised to use the payment method;
The payment provider may verify the transaction; and
The relevant amount may be charged for the order.

Fura Onyx does not directly control the approval or rejection of a transaction by your bank or payment provider.

18. Payment Verification

A payment may require verification before an order is processed.

Verification may include:

Confirmation from the payment provider;
One-time password authentication;
Fraud screening;
Confirmation of billing information; or
Additional information reasonably required to verify the transaction.

An order may be held or cancelled where payment cannot be verified.

Do not send payment to an unofficial bank account, unknown person or unverified payment link claiming to represent Fura Onyx.

19. Failed or Duplicate Payments

If a payment appears to have failed but money has been deducted, contact:

Your bank or payment provider; and
Fura Onyx at furaonyx@gmail.com.

Please provide:

Order number, where available;
Transaction reference;
Payment date;
Payment amount; and
A screenshot showing the transaction status.

Where a duplicate payment is confirmed, the additional amount will be reviewed and refunded where appropriate.

Bank and payment-provider processing times may apply.

20. Fraud Prevention

We may use reasonable fraud-prevention and payment-verification measures.

An order may be delayed, held or cancelled if:

Payment information appears unauthorised;
Billing and delivery information cannot be reasonably verified;
Multiple payment attempts appear suspicious;
An account is connected with fraudulent activity; or
A payment provider recommends that the transaction should not proceed.

We may request reasonable information to verify an order.

We will not request sensitive banking credentials such as your complete card PIN, internet-banking password or one-time password.

21. Shipping Charges

Fura Onyx provides free standard shipping on all orders placed through the website.

There is no minimum order value required for free standard shipping.

An optional expedited, priority or special service may carry an additional charge where expressly offered. Any such charge will be displayed before checkout.

22. Processing and Delivery

Orders are normally processed within:

1–3 business days after payment confirmation

After dispatch, estimated delivery is:

10–20 business days

The estimated total period from payment confirmation to delivery is therefore approximately:

11–23 business days

Processing and delivery timeframes are estimates and not guaranteed delivery dates.

Complete delivery terms are contained in our Shipping and Delivery Policy.

23. Fulfilment Partners

Products may be sourced, stored, processed or dispatched with assistance from domestic or international:

Suppliers;
Warehouses;
Fulfilment centres;
Logistics companies; and
Courier services.

An order may be transferred between more than one logistics provider before final delivery.

Fura Onyx remains the customer-facing seller for orders placed through our website, regardless of which authorised service provider assists with fulfilment.

24. Split Shipments

Products in the same order may be dispatched separately where they are stored at different fulfilment locations or become available at different times.

A split order may have:

More than one parcel;
More than one courier;
More than one tracking number; and
Different delivery dates.

No additional standard shipping charge will be applied solely because an order is divided into separate shipments.

25. Tracking

Tracking information will normally be provided after dispatch where available.

Tracking may take approximately 24–72 hours after dispatch to begin showing movement.

Tracking events are generated by independent couriers and may not update in real time.

A delay in tracking does not necessarily mean that the parcel is lost or no longer moving.

26. Delivery Information

You are responsible for providing complete and accurate delivery information.

This includes:

Full recipient name;
Complete delivery address;
Correct city and state;
Correct postal or PIN code;
Active phone number; and
Correct email address.

Once an order enters fulfilment or has been dispatched, we may be unable to change the delivery address.

27. Delivery Delays

Delivery may be delayed because of circumstances outside our direct control, including:

Severe weather;
Public holidays;
Courier backlogs;
Transportation disruption;
Customs inspections;
Remote-area delivery;
Failed delivery attempts;
Incorrect customer details;
Local restrictions; or
Events beyond reasonable control.

A delay does not automatically mean that an order is lost or eligible for immediate refund.

We will provide reasonable assistance and available tracking information where an order exceeds its estimated timeframe.

28. Customs, Duties and Verification

Duties and taxes are generally handled through the shipping channel, and customers are not normally expected to make a separate customs-duty or import-tax payment at delivery.

However, a courier or customs authority may occasionally request:

Identity verification;
Address verification;
KYC documentation;
Recipient confirmation; or
Additional shipment information.

A KYC request is generally an identity or address verification process and is not automatically a request for customs payment.

Contact furaonyx@gmail.com before acting on an unexpected customs, courier, clearance, KYC or payment request.

Do not send money to an unknown person, personal bank account or unverified payment link.

29. Order Cancellation

Cancellation may be possible before the order enters fulfilment or is dispatched.

Once processing, fulfilment or dispatch has begun, cancellation may no longer be possible.

A cancellation request is not confirmed until we review the order status and provide confirmation.

Where cancellation is approved after payment has been collected, the refund will be issued to the original payment method.

30. Ten-Day Return Window

Eligible products may be returned within 10 days from the date of delivery.

Before returning a product, you must contact:

furaonyx@gmail.com

The item must generally be:

Unused;
Unworn;
In its original condition;
Free from scratches or damage;
Returned with its original packaging; and
Returned with all included accessories.

Items sent back without prior approval or sent to an incorrect address may not be accepted.

Complete return conditions are contained in our Return, Refund and Warranty Policy.

31. Change-of-Mind Returns

An eligible change-of-mind return may be requested within the 10-day return period.

The product must remain unused, unworn and in its original condition.

For an approved change-of-mind return, the customer may be responsible for securely returning the product to the address provided by our support team.

We recommend using a trackable return service and retaining the shipping receipt.

32. Damaged, Defective or Incorrect Products

Inspect your order promptly after delivery.

The product arrives damaged;
The watch is not functioning correctly;
You receive the wrong item;
You receive the wrong variant;
An item or accessory is missing; or
The product is materially different from what you ordered.

Email furaonyx@gmail.com with:

Your order number;
Clear photographs or video;
A photograph of the shipping label; and
A description of the issue.

Keep the product, packaging, accessories and shipping label while the matter is being reviewed.

33. Refunds

Approved refunds will normally be issued to the original payment method used for the order.

After a refund is processed, your:

Bank;
Card issuer;
Wallet provider; or
Payment service

may require additional time to display the funds in your account.

This external processing period is outside the direct control of Fura Onyx.

34. Six-Month Limited Warranty

Fura Onyx watches include a six-month limited warranty covering genuine manufacturing or functional defects.

The warranty period begins on the date of delivery.

The warranty does not normally cover:

Normal wear and tear;
Scratches or cosmetic damage;
Accidental damage;
Misuse or improper handling;
Impact or drop damage;
Normal battery depletion;
Strap or bracelet wear;
Water damage beyond the advertised resistance level;
Exposure to chemicals, perfume, extreme heat or moisture;
Unauthorised repairs or modifications;
Loss; or
Theft.

Warranty claims must be reviewed and approved before a product is returned.

Complete warranty terms are contained in our Return, Refund and Warranty Policy.

35. Water Resistance

Water resistance differs between products.

A water-resistance statement applies only where it is displayed on the relevant product page.

Water resistance does not necessarily mean that a watch is suitable for:

Swimming;
Bathing;
Diving;
Hot water;
Steam;
Saunas; or
High-pressure water exposure.

Customers should follow the care instructions and product-specific resistance information.

Water damage caused by use beyond the advertised resistance level may not be covered by the warranty.

36. Product Care

To help protect a watch, customers should avoid:

Strong impacts;
Magnetic exposure;
Extreme temperatures;
Harsh chemicals;
Perfume applied directly to the watch;
Excessive moisture;
Opening the case; and
Unauthorised repairs.

Normal maintenance, battery replacement and wear-related servicing may be the customer’s responsibility unless the issue results from a covered manufacturing defect.

37. Customer Accounts

The website may allow customers to create or access an account.

You are responsible for:

Maintaining the confidentiality of your login details;
Providing accurate information;
Restricting unauthorised access to your account; and
Informing us promptly of suspected misuse.

We may suspend an account where there is reasonable evidence of:

Fraud;
Unauthorised access;
Abuse;
Illegal activity; or
Serious breach of these Terms.

38. Reviews, Comments and Other Submissions

You may be able to submit:

Product reviews;
Comments;
Photographs;
Videos;
Feedback;
Suggestions; or
Other content.

You confirm that content you submit:

Is truthful based on your experience;
Does not infringe another person’s rights;
Is not defamatory or unlawfully misleading;
Does not contain malicious software;
Does not disclose another person’s private information without authority; and
Is not submitted in exchange for undisclosed compensation.

You retain ownership of your original content.

By submitting content to us, you grant Fura Onyx a non-exclusive, worldwide, royalty-free licence to display, reproduce, format and use that content for operating and promoting the store, subject to applicable law.

We may remove content that is unlawful, fraudulent, abusive, irrelevant or in breach of these Terms.

We will not remove a genuine negative review merely because it is negative.

39. Intellectual Property

Unless otherwise stated, the following are owned by, licensed to or used with permission by Fura Onyx:

The Fura Onyx name;
Logo;
Website design;
Written content;
Graphics;
Promotional materials;
Original photographs;
Videos; and
Other original creative material.

You may access website content for lawful personal shopping and informational purposes.

You must not copy, reproduce, modify, distribute, sell or commercially exploit website content without prior written permission, except where permitted by law.

Third-party trademarks and materials remain the property of their respective owners.

40. Permitted Use

You may use the website for lawful personal shopping, product research and communication with Fura Onyx.

You must not use the website to:

Commit fraud;
Place unauthorised orders;
Submit false payment information;
Distribute malicious software;
Attempt unauthorised access;
Scrape or copy website content unlawfully;
Interfere with website security;
Misuse promotions;
Abuse return or chargeback procedures;
Impersonate another person;
Violate intellectual-property rights; or
Carry out unlawful activity.

We may restrict access or cancel transactions where serious misuse is reasonably suspected.

41. Automated Access

You must not use bots, scripts, crawlers or automated systems to:

Place orders;
Circumvent purchase limits;
Extract protected content;
overload the website;
Interfere with website operation; or
Obtain unauthorised access.

Legitimate search-engine indexing and authorised technical services are not prohibited.

42. Third-Party Tools

The website may provide access to tools, applications or services operated by third parties.

These may include:

Payment processors;
Review applications;
Analytics providers;
Advertising services;
Customer-support tools;
Courier systems; and
Social-media integrations.

Third-party tools may be subject to their own terms and privacy policies.

We are not responsible for an independent third party’s acts or omissions beyond the extent required by applicable law.

43. External Links

The website may contain links to third-party websites.

External links are provided for convenience and do not necessarily mean that Fura Onyx endorses the third party.

We do not control the content, security, availability or privacy practices of independent external websites.

Review the third party’s terms and policies before using its services.

44. Privacy and Personal Information

Our collection and use of personal information are explained in our Privacy Policy.

Personal information may be processed for purposes including:

Receiving and fulfilling orders;
Processing payments;
Delivering products;
Preventing fraud;
Providing customer support;
Complying with legal obligations;
Improving the website; and
Marketing where permitted.

By using the website, you acknowledge that necessary information may be shared with authorised service providers involved in payment, fulfilment, delivery, technology or support.

45. Electronic Communications

By using the website or contacting us electronically, you agree that we may communicate with you through:

Email;
SMS;
WhatsApp;
Order-status pages;
Website notifications; or
Other electronic methods.

Electronic communications relating to an order may include:

Order confirmation;
Payment information;
Dispatch confirmation;
Tracking information;
Delivery updates;
Support messages; and
Policy notices.

Marketing messages will be sent only where permitted, and you may unsubscribe using the available method.

46. Website Availability

We aim to keep the website available and functioning correctly.

However, temporary interruptions may occur because of:

Maintenance;
Updates;
Hosting problems;
Payment-provider outages;
Security incidents;
Internet failures; or
Events beyond reasonable control.

We do not guarantee that the website will always be uninterrupted, error-free or available on every device.

Where possible, we will take reasonable steps to restore normal operation.

47. Accuracy of Website Information

We aim to keep website information accurate and current.

Occasional typographical, pricing, technical or descriptive errors may occur.

We may correct an error, update information or cancel an affected order where reasonably necessary.

Where a correction materially affects an order already placed, we will contact the customer and provide an appropriate option.

48. No Unlawful Exclusion of Consumer Rights

Nothing in these Terms is intended to:

Exclude a right that cannot legally be excluded;
Remove a customer’s statutory remedies;
Avoid responsibility for fraud;
Avoid responsibility for wilful misconduct; or
Prevent a consumer from approaching a competent consumer authority, commission or court.

Where these Terms conflict with a mandatory legal requirement, the mandatory legal requirement will apply.

49. Limitation of Liability

To the extent permitted by law, Fura Onyx will not be responsible for indirect or consequential loss that was not reasonably foreseeable when the order was placed.

This may include loss arising from:

Improper use of a product;
Failure to follow product instructions;
Unauthorised product modification;
Incorrect customer information;
Fraudulent third-party communication;
An independent service interruption; or
Events outside reasonable control.

This section does not exclude or limit liability where doing so would be unlawful.

50. Customer Responsibility

You are responsible for:

Reviewing product information before ordering;
Providing correct order and delivery details;
Using products appropriately;
Following product-care instructions;
Keeping account details secure;
Responding to legitimate courier communications; and
Contacting us promptly when a problem arises.

You should not continue using a product where doing so may cause further damage or create a safety concern.

51. Indemnity for Unlawful Misuse

To the extent permitted by law, you may be responsible for reasonable loss directly caused by your intentional unlawful misuse of the website or serious breach of these Terms.

This does not apply to ordinary consumer complaints, genuine refund requests, lawful reviews or the exercise of statutory rights.

52. Events Beyond Reasonable Control

Fura Onyx will not be treated as having breached these Terms where performance is delayed or prevented by an event beyond reasonable control.

Such events may include:

Natural disasters;
Severe weather;
War or civil unrest;
Government restrictions;
Transport disruption;
Customs restrictions;
Courier shutdowns;
Labour disruption;
Cyberattacks;
Utility failures;
Epidemics;
Pandemics; or
Major platform outages.

We will take reasonable steps to reduce the impact and communicate material delays where possible.

53. Suspension or Termination of Access

We may suspend or terminate access to the website where a user:

Engages in fraud;
Attempts unauthorised access;
Abuses staff or systems;
Repeatedly breaches these Terms;
Uses the website unlawfully; or
Creates a material security risk.

Termination of website access does not remove obligations or rights that arose before termination.

54. Severability

If any part of these Terms is found to be unlawful, invalid or unenforceable, that part will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue to apply.

55. No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean we permanently waive the right to enforce it later.

A waiver will apply only where it is expressly provided.

56. Assignment

You may not transfer your rights or obligations under an order to another person without our agreement where such transfer would materially affect fulfilment or payment.

Fura Onyx may use suppliers, payment providers, fulfilment partners, couriers and other service providers to perform its obligations.

Any business transfer will remain subject to applicable consumer and data-protection requirements.

57. Entire Agreement

These Terms, together with the policies incorporated into them, constitute the agreement governing use of the website and purchases made through it.

They replace prior general statements on the same subject, except where a written product-specific or order-specific agreement applies.

58. Governing Law

These Terms and the operation of the website are governed by the applicable laws of India.

Subject to a consumer’s right to approach any competent consumer commission, statutory authority, court or other forum available under applicable law, disputes may be subject to the jurisdiction of competent courts and authorities in Delhi, India.

Nothing in this section prevents a consumer from exercising a right available under consumer-protection law.

59. Complaints and Grievances

For ordinary customer-support matters, contact:

Fura Onyx Customer Support
Email: furaonyx@gmail.com

For an unresolved consumer grievance, contact the Grievance Officer identified in our Legal Notice and Grievance Redressal Policy.

Include:

Your full name;
Order number;
Registered contact information;
A clear description of the issue;
Relevant evidence; and
The resolution requested.

60. Contact Information

Questions about these Terms should be sent to:

Fura Onyx
Operator: Divyansh Gupta
Website: https://furaonyx.com
Email: furaonyx@gmail.com

For the complete communication address, customer-care details and Grievance Officer information, please refer to our Legal Notice and Grievance Redressal Policy.

61. Summary of Principal Customer Terms

For convenience, the principal customer terms are:

Standard shipping: Free on all orders
Order processing: 1–3 business days after payment confirmation
Delivery estimate: 10–20 business days after dispatch
Estimated total timeframe: Approximately 11–23 business days
Return window: 10 days from delivery
Warranty: Six-month limited warranty
Customer-support email: furaonyx@gmail.com

This summary should be read together with the complete policies and product-specific information.