Shipping policy

Legal Notice and Grievance Redressal

Last updated: 2 August 2026

This Legal Notice explains who operates the Fura Onyx website, how customers may contact us, and how legal notices and consumer grievances are handled.

1. Website Operator

The website https://furaonyx.com is operated by:

Legal name: Divyansh Gupta
Brand/Trade name: Fura Onyx
Website: https://furaonyx.com
Principal place of business and communication address: [INSERT YOUR COMPLETE GENUINE BUSINESS OR COMMUNICATION ADDRESS]
Customer-care email: furaonyx@gmail.com
Customer-care phone number: [INSERT CUSTOMER-CARE PHONE NUMBER]

Fura Onyx is the brand name under which the website and its ecommerce activities are operated. References to “Fura Onyx,” “we,” “us,” or “our” in this notice refer to the website operator identified above.

2. Nature of the Website

Fura Onyx is an online retail website offering watches and related fashion accessories.

Products may be sourced, stored, processed or fulfilled with the assistance of domestic or international suppliers, logistics companies, payment providers and fulfilment partners.

The identity of the website operator remains as stated in this notice irrespective of which authorised service provider assists with the processing or delivery of an order.

3. Customer Support

For questions concerning an order, payment, product, delivery, return, refund, replacement or warranty, contact:

Fura Onyx Customer Support
Email: furaonyx@gmail.com
Phone:

Please include your order number and the email address or phone number used while placing the order so that we can assist efficiently.

4. Grievance Officer

For consumer complaints or grievances that have not been resolved through ordinary customer support, you may contact our Grievance Officer:

Name: Divyansh Gupta
Designation: Owner and Grievance Officer
Brand: Fura Onyx
Email: furaonyx@gmail.com
Phone: [INSERT CUSTOMER-CARE OR GRIEVANCE PHONE NUMBER]
Address: [INSERT YOUR COMPLETE GENUINE BUSINESS OR COMMUNICATION ADDRESS]

Please use the subject line:

Consumer Grievance – Order [Order Number]

Your complaint should include, wherever applicable:

Your full name
Order number
Registered email address or phone number
A clear description of the issue
Relevant photographs, videos, receipts or screenshots
The resolution you are requesting

We aim to acknowledge receipt of a consumer grievance within 48 hours and work toward resolving it within one month from the date it is received.

A complex complaint may require additional information from the customer, courier, fulfilment partner, payment provider or supplier. In such cases, we will communicate the available status and any further information required.

5. Legal Notices

Formal legal notices intended for Fura Onyx should be sent by email and, where required, by registered post or recognised courier to the contact details listed in this notice.

Legal-notice email: furaonyx@gmail.com
Postal address: [INSERT YOUR COMPLETE GENUINE BUSINESS OR COMMUNICATION ADDRESS]

A notice should clearly identify:

The sender
The subject of the notice
The relevant transaction or order
The legal or factual basis of the claim
The relief or response requested
The sender’s complete contact details

Sending a legal notice does not automatically establish that a claim is valid or that liability has been accepted.

6. Product Information

We aim to present product descriptions, specifications, images, prices and availability accurately.

However:

Screen settings may cause colours to appear slightly different.
Product packaging may vary.
Minor design or packaging updates may occur.
Measurements may be approximate unless expressly stated otherwise.
Product availability may change before an order is completed.
Product-specific features apply only where they are stated on the relevant product page.

We do not intend to represent that every product has identical materials, water resistance, movement, dimensions or technical features.

Customers should review the individual product page before ordering and contact us where clarification is required.

7. Pricing and Availability

Prices displayed on the website are shown in the currency selected or supported by the storefront.

Prices, promotions and availability may be updated from time to time. A product being displayed on the website does not guarantee that it will remain available until an order has been accepted and processed.

Where an obvious pricing, description or availability error occurs, we may contact the customer to:

Confirm the corrected information;
Offer a suitable alternative; or
Cancel and refund the affected order.

We will not substitute a materially different product without the customer’s agreement.

8. Imported Products and Fulfilment

Some products may be sourced or fulfilled through international supply and logistics channels.

Where importer information is legally required, the applicable importer or responsible-party details may be shown on the:

Product packaging;
Product label;
Invoice;
Product page; or
Order-related communication.

Importer details, where applicable:
[INSERT THE EXACT LEGAL NAME AND ADDRESS OF THE IMPORTER SHOWN ON YOUR IMPORT, PACKAGING OR SUPPLIER RECORDS]

Do not insert Fura Onyx as the importer unless Fura Onyx or Divyansh Gupta is genuinely recorded as the importer for those goods.

Duties and taxes are generally handled through the shipping channel, and customers are not normally expected to make a separate customs-duty payment at delivery.

A courier or customs authority may occasionally request identity or address verification. Customers should contact furaonyx@gmail.com before acting on an unexpected customs, clearance, KYC or payment request.

9. Intellectual Property

Unless otherwise stated, the Fura Onyx name, logo, website design, written content, graphics, promotional materials and original creative content appearing on the website are owned by, licensed to, or used with permission by Fura Onyx.

Website content may not be copied, reproduced, republished, distributed, modified or commercially exploited without prior written permission, except where permitted by law.

Product names, trademarks, photographs or materials belonging to manufacturers, suppliers, applications, payment providers or other third parties remain the property of their respective owners.

Use of third-party material does not imply ownership of that material by Fura Onyx.

10. Acceptable Website Use

Visitors may use the website for lawful personal shopping and informational purposes.

Users must not:

Attempt to damage or disrupt the website;
Introduce malicious code;
Attempt unauthorised access to the website or customer accounts;
Use false identities or payment information;
Place fraudulent orders;
Copy website content for unauthorised commercial use;
Misuse discounts, payment disputes or return procedures;
Use the website for unlawful activity.

We may restrict access, cancel fraudulent orders or take appropriate action where misuse is reasonably suspected.

11. Third-Party Services

The website may rely on third-party services such as:

Shopify;
Payment gateways;
Courier and logistics providers;
Review applications;
Analytics providers;
Advertising platforms;
Fulfilment and supplier services.

Those providers may process information or provide services under their own terms and privacy practices.

Fura Onyx remains responsible for fulfilling its direct obligations to customers but does not control every independent technical system or external service.

12. External Links

The website may contain links to third-party websites or services.

External links are provided for convenience and do not necessarily constitute an endorsement. We are not responsible for the content, availability, security or privacy practices of an independent third-party website.

Customers should review the applicable third party’s terms before using its services.

13. Website Availability

We aim to keep the website available and functioning correctly. Temporary interruptions may occur due to:

Maintenance;
Technical problems;
Hosting interruptions;
Payment-provider outages;
Security updates;
Events beyond our reasonable control.

Where possible, we will take reasonable steps to restore normal service.

14. Limitation of This Notice

This Legal Notice should be read together with the website’s:

Terms and Conditions;
Privacy Policy;
Shipping Policy;
Return, Refund and Warranty Policy;
Contact information; and
Product-specific terms.

Nothing in this notice is intended to exclude, waive or limit a consumer right that cannot lawfully be excluded under applicable law.

Where this notice conflicts with a mandatory legal requirement, the mandatory legal requirement will apply.

15. Governing Law

This website and its operation are governed by the applicable laws of India.

Subject to the consumer’s right to approach any competent consumer commission, statutory authority or other forum available under applicable law, disputes relating to the website may be subject to the jurisdiction of competent courts and authorities in Delhi, India.

Nothing in this provision prevents a consumer from exercising rights available under applicable consumer-protection law.