File Returns

RETURNS & REFUNDS

We stand behind every FURA ONYX timepiece.

Returns accepted within 10 days of delivery. Item must be unworn, in original condition and packaging.

You will need your order number and email address to proceed.

RETURN, REFUND AND WARRANTY POLICY

Last updated: 2 August 2026

At Fura Onyx, we want you to feel confident when placing an order with us. Every order is handled with care, and our support team is available to assist if your purchase does not arrive as expected. Please read the policy below before requesting a return, replacement or refund.

1. RETURN WINDOW

You may request a return within 10 days from the date your order is delivered. To begin a return, contact us at furaonyx@gmail.com with your full name, order number, email address or phone number used for the order, the reason for the return, and clear photographs or videos where relevant. Return requests submitted after the 10-day return period may not be accepted.

2. RETURN ELIGIBILITY

To qualify for a return, the item must be unused and unworn, in its original condition, free from scratches or signs of use, returned with its original box and all accessories, and accompanied by proof of purchase. Please inspect the watch carefully before wearing it or removing protective films. An item that has been used, altered, damaged or returned incomplete may not qualify for a return or full refund.

3. RETURN APPROVAL

Please do not send an item back without contacting us first. Once your return request is reviewed, we will provide confirmation, return instructions, and the appropriate return address. Items returned without prior approval or sent to an incorrect address may not be accepted.

4. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order as soon as it is delivered. Contact us promptly if the item arrived damaged, is not functioning correctly, is the wrong product, has a missing accessory, or is materially different from what you ordered. Email furaonyx@gmail.com with your order number and clear photographs or videos. Retain all original packaging until the matter is resolved. Approved issues will be handled without requiring the customer to pay an additional product charge.

5. CHANGE-OF-MIND RETURNS

A return may be requested within the 10-day return period if you change your mind, provided the watch remains unused, unworn and in its original condition. For approved change-of-mind returns, the customer may be responsible for return shipping. We recommend using a trackable shipping service and retaining the receipt until the return is completed.

6. ITEMS THAT MAY NOT QUALIFY FOR RETURN

A return or refund may not be approved for items returned after the 10-day window, products showing signs of wear, scratched or altered products, items damaged through misuse, products exposed to water beyond their rated level, items repaired by an unauthorised third party, products returned without original packaging, personalised products (unless defective), gift cards, or items lacking sufficient order information.

This does not affect requests involving an item that was damaged, incorrect or genuinely defective when delivered.

7. RETURN INSPECTION

Once the returned item is received, our team will inspect its condition, accessories, and whether it meets the return requirements. We will notify you after the inspection. If approved, the refund will be processed as described below. If the item does not meet return conditions, we will contact you with available options.

8. REFUNDS

Approved refunds will normally be issued to the original payment method used for the order. Processing times depend on your bank or payment provider and are outside the direct control of Fura Onyx. Where an order included free shipping, there is normally no shipping charge to refund.

9. PARTIAL REFUNDS

A partial refund may be considered when an approved return is received with missing packaging or accessories, minor damage, or signs of handling beyond what is reasonably necessary to inspect the product. Any deduction will be assessed reasonably based on the returned product's condition.

10. EXCHANGES AND REPLACEMENTS

For an incorrect, damaged or defective item, we may arrange a replacement after reviewing the evidence. For change-of-mind requests, the most reliable process is to complete the approved return and place a new order. Where an identical replacement is unavailable, we may offer an alternative product or refund.

11. ORDER CANCELLATIONS

Please contact us as soon as possible if you need to cancel an order. Cancellation is possible when the order has not yet been processed or dispatched. Once an order has entered fulfilment or been dispatched, cancellation may no longer be possible. After delivery, the standard 10-day return process applies.

12. REFUSED OR UNDELIVERABLE PARCELS

Please ensure your delivery name, phone number, address and postal code are accurate before completing your order. If a parcel is returned due to an incorrect address, failed delivery attempts, refusal to accept, or failure to respond to the courier, we will contact you after the parcel is returned. Any refund or reshipment will be reviewed based on the circumstances.

13. SIX-MONTH LIMITED WARRANTY

Fura Onyx watches include a six-month limited warranty covering genuine manufacturing or functional defects from the date of delivery.

Covered: Internal functional defects, watches that stop functioning due to a manufacturing issue, component failures not caused by external damage or misuse.

Not covered: Normal wear and tear, scratches or cosmetic damage, accidental damage, misuse, battery depletion, strap wear, water damage beyond rated level, chemical or heat exposure, unauthorised repairs, loss or theft.

Warranty claims must be approved before returning a product. Email furaonyx@gmail.com with your order number and clear evidence of the issue.

14. CUSTOMS OR COURIER VERIFICATION

Duties and taxes are generally handled through the shipping channel. Customers are not normally expected to make a separate customs payment at delivery. If you receive an unexpected courier, customs, clearance, KYC or payment request, please contact us at furaonyx@gmail.com before making any payment or taking further action.