Warranty

6-Month Limited Warranty

Every FURA ONYX watch comes with a 6-month limited warranty from the date of delivery.

This warranty is designed to protect you against genuine manufacturing or functional defects. If your watch develops a valid internal or functional issue during the warranty period, we will review the case and help you with a suitable resolution.

The warranty may cover genuine issues such as:

  • Watch movement or timekeeping fault

  • Watch not functioning properly due to an internal defect

  • Faulty crown, clasp, hands, dial, or strap attachment

  • Functional issue that is not caused by misuse, impact, water exposure, or external damage

To raise a warranty claim, contact us at furaonyx@gmail.com with your order number, photos or videos of the issue, and a short explanation of the problem.

After reviewing your claim, we may offer repair support, replacement, store credit, refund, or another suitable resolution depending on the product condition and the nature of the issue.

This warranty does not cover damage caused by accidents, misuse, rough handling, water exposure beyond the product’s stated limits, scratches, dents, normal wear and tear, strap wear, cosmetic changes after use, battery replacement after regular use, or repairs/modifications done by a third party.

This warranty does not affect any mandatory consumer rights available under applicable law.

Please include:Order number

  • Full name

  • Email address used for the order

  • Clear photos or videos showing the issue

  • A short explanation of the problem

After reviewing your claim, we may offer repair support, replacement, store credit, refund, or another suitable resolution where the claim is valid.

This limited warranty does not cover:

  • Damage caused by dropping, impact, misuse, rough handling, or accidents

  • Water damage, unless the product is specifically described as water-resistant and used within the stated limits

  • Damage caused by perfumes, chemicals, sweat, moisture, heat, dust, or improper storage

  • Battery replacement after use, unless the watch arrived non-functional or defective

  • Normal wear and tear from regular use

  • Strap wear, fading, peeling, discoloration, or cosmetic changes over time

  • Glass damage, dial scratches, or external body damage caused after delivery

  • Products opened, repaired, modified, or altered by the customer or a third party

  • Lost, stolen, or misplaced products

  • Issues caused by failure to follow product care instructions

Warranty approval is subject to inspection of the evidence provided by the customer, product condition, supplier policy, and the facts of each case.

This warranty does not affect any mandatory consumer rights available under applicable law.